Refund policy
Overview
At DOPE, we aim to provide the best possible experience for our customers. All products go through strict quality control before being shipped. However, we understand that exceptional situations may occur.
At checkout, you can choose your Return & Refund Coverage option — this determines your exchange and refund rights and is not related to delivery speed.
Return & Refund Coverage
We offer three coverage options:
- No exchange and No refund
- Exchange Product (In case of damage)
- Exchange or Refund (All cases)
Customer rights vary according to the selected option:
- No exchange and No refund: does not include exchanges or returns.
- Exchange Product (In case of damage): allows exchanges only in cases of damaged or defective products.
- Exchange or Refund (All cases): allows for exchanges or refunds, regardless of the reason (e.g. wrong size, change of mind, etc.).
Important Conditions – Production Policy
All orders enter production shortly after being placed. If "Exchange or Refund (All cases)" is not selected, refunds are not possible, as production begins immediately. Orders cannot be cancelled or refunded after confirmation, unless this option was selected.
Shipping Costs
Shipping fees are non-refundable. If a refund is approved, only the product value will be refunded.
Exchange and Return Policy
- No exchange and No refund: No exchanges or returns are accepted.
- Exchange Product (Defective or Damaged Product): If the product is defective or damaged, the customer may request an exchange for the same or an equivalent product. Refunds are not available with this option.
- Exchange or Refund (Any Reason): Customers who selected this option may request an exchange or refund, regardless of the reason (e.g. wrong size, change of mind, dissatisfaction, etc.).
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos of the issue
- We will review the case and offer a solution as quickly as possible.
How to Request an Exchange or Return
To request an exchange or refund, please contact us: team@dopeworld.eu
Include:
- Order number
- Description of the issue
- Photos (if applicable)
Please contact us before opening any dispute or chargeback.
Refunds ("Exchange or Refund - All cases" Only)
- Refunds are issued to the original payment method
- Processed within 10 business days after the item is received and inspected
- Only the product value is refunded (shipping costs excluded)
Delivery Attempts & Uncollected Orders
Failed delivery attempts due to customer absence are not valid reasons for refunds or exchanges.
Orders held at pickup points must be collected within the carrier's timeframe.
If not collected:
- The order is considered fulfilled
- No refund or exchange will be issued, unless the "Exchange or Refund (All cases)" option was selected
Return Conditions
All returns require prior approval
Items must be returned:
- In original packaging
- In unused condition
- Return shipping costs may apply unless the issue was caused by DOPE
Contact
For any questions: team@dopeworld.eu